Privacy policy

When you submit an enquiry through our website, we collect the details you choose to provide. This typically includes:

• your name;
• your email address;
• your phone number, if you provide one;
• your suburb or location;
• the service you are interested in; and
• the message or details you send about your roof or project.

We may also collect technical information such as your IP address, browser type, device information and the pages you visit through standard website analytics.

We use your personal information only for the purposes for which it was collected:

• to respond to your enquiry and provide a quote or advice;
• to arrange inspections, repairs or other roofing work;
• to keep records of communications and jobs for warranty, accounting and legal purposes;
• to improve our website and understand how visitors use it; and
• to comply with legal or regulatory obligations.

We do not sell your personal information. We do not use it for unrelated marketing without your clear consent.

Enquiry information is stored in a secure cloud database and is only accessible to the business owner and authorised administrators. We use industry-standard security measures including encrypted connections, access controls and strong authentication.

While we take reasonable steps to protect your information, no internet transmission or storage system is completely secure. If you have concerns about sending sensitive details through the website, you are welcome to call or email instead once those contact details are confirmed on our contact page.

We only share your information when it is necessary to deliver the service you have asked for, or when required by law. This may include:

• email delivery services used to forward your enquiry to us;
• accounting, insurance or legal advisers where required for the business; and
• regulatory or law enforcement agencies if legally required.

Where possible, we use providers based in Australia or in jurisdictions with comparable privacy protections.

We use Google Analytics to understand how visitors interact with our website. Google may collect information such as pages visited, time on site, device type and approximate location. This data is aggregated and does not identify you personally.

You can manage or disable cookies through your browser settings. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Our website may link to third-party sites, such as our Upkeepers network listing or social media profiles. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing personal information.

We keep enquiry and contact records for as long as necessary to complete the work, honour warranties, meet accounting and tax obligations, and resolve any disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date. To make a request, contact us using the details on our contact page.

If you believe we have breached your privacy, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner.

For privacy questions, corrections or complaints, please get in touch through the contact page. This policy may be updated from time to time, and the latest version will always be available on this page.